National Diabetes Audit
We are taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
If you have diabetes, non-diabetic hyperglycaemia, impaired glucose tolerance or pre-diabetes your GP practice will share information about your diabetes care and treamtent with the NDA. The type of information and how it is shared is controlled by law and enforced by strict rules of confidentiality and security.
For further information about how your data is used please see the NDA patient leaflet.
Taking part in the NDA shows that we are committed to reducing diabetes and improving care for people with diabetes. If you do not want your information to be used please inform the receptionist, doctor or nurse. This will not affect your care.
More information is available – please ask a member of staff for a patient leaflet of click on the link to view the national reports.
It is now a requirement for practices to publish by the end of the financial year year the mean earnings for all GPs in the practice relating to the previous financial year.
The average pay for GPs working in Rangeways Road Surgery in the last financial year was £108,177.00 before tax and national insurance. This is for three part time GPs.
You will be offered a health check when you join the practice. Any patients aged 16 –74 years who have not had a consultation within the last three years may request a consultation.
Patients 75 years and over who have not had a consultation within the last twelve months may request a health check with one of our practice team. If you are unable to attend the surgery, a home visit could be arranged.
Make a complaint
All members of staff will do their utmost to assist you but if you do have any complaints about the service we provide please do not hesitate to contact our practice manager who will look into your complaint and report back to you.
For further information please view our Complaints procedure.
All patients have a named accountable GP who is responsible for the patients overall care at the practice. This does not mean that they will be the only GP or clinician who will provide care to that patient. It is important to note that you can still make your appointment with any GP at the practice. Out of hours service will remain the same.
For patients aged 75 years or older that have previously been allocated a named GP this will remain the same.
For patients under 75 your named GP will be allocated as follows:
A – L – Dr John
M – Z- Dr Nickalls
If you have a preference to your named GP please speak to reception and the practice will make reasonable efforts to accommodate your request.
National Data Opt Out
National Data Opt Out – The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.
Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September. However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.
NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time:
- Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
- NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GDPR collection to be deleted when someone registers a Type 1 opt-out.
- The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian.
This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2021 has been delayed until a new system of opt out is developed.
Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP. We will update you when we know more about the NHSD plans to change how you can control who has access to your data.
GPES data for pandemic planning and research (COVID-19) – NHS Digital.
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see the General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19).
What is Proxy Access?
Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The person acting on behalf of the patient for example a parent or carer (the proxy) is given their own online access account (rather than using the patient’s login details).
To obtain proxy access a person must be registered for online access at the practice where the patient they are acting for is registered. Proxy access is the recommended alternative to sharing login details. Every practice is required to verify patient identity documentation, or individually vouch for each patient requesting access to online services.
Please contact the practice who will advise how to request Proxy Access.
We do accept final year medical students who are overseen by a supervising GP at the practice. Our reception team will advise you accordingly.
Violent and Abusive Patients
Please note this Practice operates Zero Tolerance to violence and aggression towards doctors and staff. Patients will be removed from the list immediately.
Your Rights and Responsibilities
As a patient you have the right to:
- Be registered with a named doctor
- Change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)
- Receive emergency care
- Receive appropriate drugs and medicines
- Be referred for specialist or second opinion if they and GP agrees
- See your medical records or a copy, subject to certain laws
- Know that by law, everyone working for the NHS must keep the contents of your medical records private
With these rights come responsibilities for the public. That means being:
- Courteous to staff at all times
- As prompt as possible for all appointments
- Responsible for cancelling appointments in adequate time