COVID-19 Information

We need you to play your part, protect Dudley borough and help us avoid a local lockdown.
We need you to, keep washing your hands regularly, wear face coverings, keep a safe distance from others and continue limiting your contact with others.
Coronavirus hasn’t gone away, we all need to help control the virus and save lives.
Visit www.dudley.gov.uk/coronavirus

Coronavirus (COVID-19)
Help protect yourself & others from coronavirus. Find out more about the symptoms, how to prevent spread & advice for travellers. Learn more at these sites http://nhs.uk/coronavirus

Our GP surgeries are working hard to ensure that they can continue to safely provide local people with access to services when you need it. To keep you and our healthcare staff safe, our GP Practices are having to change some of their services temporarily.

It is really important that you do what you can to help us to help you during this unprecedented time. Please do not attend your GP surgery unless you have an appointment. Here you will find an overview of these changes, and how this might affect you.

Each and every one of us has a responsibility to prevent the spread of coronavirus.
Wash hands, cover your face, make space

I think I might have Coronavirus. What should I do?

Anybody who is experiencing any symptoms of the virus should self-isolate straight away, then make an appointment to get a test by calling 119 or visiting gov.uk/get-coronavirus-test  
 
The symptoms to look out for are:
 
•         A new, continuous cough
•         A high temperature
•         A loss or change to your sense of smell or taste.
 
Please be aware that you can’t get a COVID test at your local GP Practice as the testing is only done at specific national sites.

You must self-isolate:

  • you’ll need to stay at home for 10 days
  • if you live with someone who has symptoms, you’ll need to stay at home for 14 days from the day the first person in the home started having symptoms

You do not need to call anyone regarding your symptoms. But if you do have a question about your symptoms, use the online service https://111.nhs.uk/covid-19/ or call NHS 111.

Non-Coronavirus queries

For all non-Coronavirus queries, we are conducting initial patient appointments by telephone or video. This is to keep patients safe. You can book your appointment by calling reception.

Dealing with your repeat medications

Our pharmacy teams are urging people to follow these 4 steps and help them to help you during these unprecedented times:

  1. The right time- it is important that people order prescriptions at the right time, so as not to overload the system. Don’t order your prescriptions too early, don’t leave it too late. The best advice is to order when you have around 1 weeks supply left.
  2. The right amount- it is important that you don’t order more than you need. There is no need to increase the amount of medication you would usually get on prescription.
  3. The right things- it is important that you don’t order differently, you do not need to add items to your prescription that you have not been taking regularly or recently.
  4. The right place- it is important that people order in the right place, do not go to your GP practice. Place your order by email to rrs.reception@nhs.net, online via patient access or by calling 01384 366166

If everyone follows this simply advice it will ease the pressure on the pharmacy system and ensure that everyone can get the medicines they need, when they need it.

You should order your prescription by email (rrs.reception@nhs.net), by the patient app or by phone. This will stop you coming into contact with other patients when you don’t need to.

During this crisis, phone lines may be busier than usual. So, we recommend that you use email or the patient online access app. It’s available 24/7, and only needs a few presses of a button. You can access it via https://www.patientaccess.com/.

How to get a sick note

Most sick notes can be issued without you seeing a doctor face-to-face. A telephone consultation with a doctor is fine.

Need a sick note? Please contact the reception team to request a telephone appointment.

The GP will now email the sick note to you if possible. This will avoid you attending the surgery.

Please note : you should self-certify for the first seven days of your illness. However, this guidance may change during the crisis.

If you have self-isolated and need proof of this for work, you can get it online without speaking to your GP. This is called an isolation note and is available herehttps://111.nhs.uk/isolation-note/

Need more information?

For more NHS information on Coronavirus https://www.nhs.uk/conditions/coronavirus-covid-19/

Please remember, DO NOT attend your GP surgery to request medication or book a routine appointment unless it is absolutely necessary.

Thank you for your understanding.

Guide to local COVID Alert Level
Medium
High
Very High

Vulnerable and previously shielding patients

If you have previously been shielding you are seen as clinically vulnerable to COVID19. It is even more important that you social distance and take every precaution to protect yourself

More information about shielding can be found here

Tips to help parents support children’s mental wellbeing
Parents and carers are being given top tips to support the mental health and wellbeing of children and young people during the coronavirus emergency.

Public Health England has put together a guide – available here which includes advice about helping children and young people to cope with stress and how children of different ages might react to the crisis, as well as information specific to young carers, children and young people in receipt of mental health services, and children with disabilities, autism or physical health issues.

It also includes details of organisations which can support children and young people such as Shout, Childline and The Mix, and Young Minds for Parents and Carers.