Out of Hours cover
For non-emergency and acute conditions outside of surgery hours, please call the surgery line on 01384 366166, listen to the answerphone message and follow instructions.
In case of emergency, please call 999
If you are too ill to attend the surgery, please request a home visit via the appointments telephone line. Our clinicians will assess your symptoms over the phone prior to arranging a visit.
Please refrain from requesting a home visit unless absolutely necessary, they take up a great deal of the doctors time and should only be reserved for patients who are medically unable to attend the surgery. Transport problems will not be accepted as a reason for the doctor to do a home visit. By attending the surgery the doctor has the necessary specialist equipment available to examine you, with the help of other health professionals if necessary. This is to reduce the impact on other patients.
If you need to request a home visit please try and ring before 11am to enable the doctor to see you after morning surgery.
No patient in definite need of a home visit will be refused.
Please note that 72 hours is required to process your repeat prescription request. You can order your prescription by registering for online patient access, by email to firstname.lastname@example.org, in writing using the right hand side of your last prescription or completing an order form which you will find in reception. Telephone requests for repeat prescriptions will be taken between 11am – 4pm for housebound patients only.
EPS – Electronic Prescribing Service
EPS means that you can nominate a pharmacy so that your prescription can be signed and sent electronically for collection at your nominated pharmacy. Please contact your preferred pharmacy where you can complete the required paperwork and they will notify us of your choice. You can order by your preferred method and still use the EPS service.
As part of our extended access services we do offer a limited number of telephone consultations, please speak to reception if you would like to book one.
Our premises are fully accessible to the disabled. If you require any additional assistance, please ask at reception.
Appointment reminder service
The practice will remind you of any appointments via text message. For more information please speak with reception.
Our doctors and nurses run a comprehensive service including:
- Asthma & COPD Clinic
- Cervical smears
- Long Term Condition reviews
- Childhood Immunisations
- Diabetic Clinic
- 24 Hour BP monitoring
- Family Planning
- Minor Surgery
- Travel Health
- Wart Clinic